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After-sale service


In order to satisfy our customers and keep the long-term cooperation, we not only supply high quality products, but also offer excellent after service under our Service Promise. Customer is the first, we all believe in it. With the continuously development of our business, QXD work hard on optimizing company structure and work procedure, and establish better products supply and service system to satisfy customer’s need. 

1. Service offered:
A. Consultation on Planning and Co-ordinating Packing Service (For free).
B. Repair the corresponding packaging machine to QXD packaging material (For free).
C. Regular maintaining (For free).
D. All relative fittings of Packaging machine are at best price (Pay in cash)

2. Service content:
A. Door-to-door Service (For free)
B. For some difficult problems, technician will bring back to repair and then return to your factory.

3.Service guarantee:
A. Considerate and timely service, 24 hours on call for Pearl River Delta customers.
B. High quality, make sure the same problem would not occur again in ordinary working life.
C. Unremitting improvement, any feedback suggestion is welcome, please write it down on our After-service Record Form.

4. How to obtain our service:
A. Call on （020）84788478
for any help and service.
B. The guaranteed period of packaging machine is for one year. During this period, our technicians will repair the machine for free (except the man-made breakage or unconventionality use)
C. For some customers, who had purchased our packaging materials with appointed quantity, we will offer some free maintaining service to make the best use of our products.
D. The Purchasing Invoice, Receipt and Service Guaranteed should be kept in a safe place for use.

Our company owns the final explanation right for the above items.